Ok guys, so a lot to cover here. I’m gonna go over the warranty information first and then tell you what to do should the need ever arise to utilize said coverage.
First thing you need to know is that the batteries are not covered in the two-year warranty. They only have a 90 day limited warranty attached to them, so heads up on this little nuance. Everything else will be covered, provided you bought the device from an authorized reseller. These official vendors will all have a special seller code that all authorized retailers will have without exception.
So firstly, make sure you bought the vape from an official source(especially important on the internet), make sure you have the valid receipt of sale which clearly displays the date and time of purchase and make sure you call these guys before you send the unit away to be repaired. Let me next cover the exceptions to the warranty so you can be crystal clear on what is and what isn’t covered. Normal wear and tear: don’t even bother. You drop it or roughhouse it yourself and it goes: forget it. You leave it in a rainstorm or forget it on your front stoop in the hot Las Vegas desert sun: see above.
There’s a lot of exceptions to the warranty as you can see, so let me continue. You cannot return a DaVinci that has been affixed or used in conjunction with any other device, be it a vaporizer or otherwise. This will null and void the warranty. Same goes for improper cleaning of it that causes irreversible damage. In other words, be careful how you clean it!
Last up is a very important point: do not, under any circumstances(unless you are an engineer major and feeling bold), attempt to disassemble and fix the DaVinci yourself. I mean, why would you? Let them cover it. You paid for the warranty in the price of the unit, and it’s up to them to make good on it.
A few other things: they do not have to use brand new parts to fix your unit. The contract clearly states that refurbished pieces are well within the warranty’s scope. Not the greatest news I know, but what are ya gonna do? Also, very important, they do not replace the oil cans or cleaning accessories or anything whatsoever that is not part and parcel an inner working of the base unit.
The best thing to do when looking to make a claim is, number one, take a look at the DaVinci warranty page on their website and clearly comprehend whether or not you should be covered.
Next thing to do would be to call the hotline provided therein, and speak with a rep to confirm that, yes, you are eligible for coverage and this can and should be shipped out to God knows where to get fixed. In so many words, cover your bases people. This saves you time and toil particularly if you’ve essentially got nothing coming to you but also handily arms you with knowledge and facts regarding your rights as an end user should they decide to be chincy with the coverage. I believe that’s all folks.
Offsite Resource: VaporizerSale.com